This message is for customers who have entered or posted Subcontract Claims between 13th December 2024 and 24th December 2024, Read on for additional information and links.

This update is related to the Accounts Payable and Subcontractor Payment Values Issue (116735) previously identified and communicated on the Viewpoint status website beginning on 19th December 2024, that is now drawing towards conclusion.

Though delivered resolutions remain stable, out of an abundance of caution, we continue to ask that customers remain vigilant when authorising Subcontract payments to ensure that Claim Values, Retention and tax are checked thoroughly as part of your approval process.

For customers who would like to carry out additional manual reconciliations for Invoices posted during the incident window we have provided some suggested reconciliation instructions at this link. The instructions contain alternate approaches for each step to suit your needs. They describe how you can firstly gather a list of transactions to reconcile that may have been affected during the December incident window, and then how to check some of the forms and data that may have been impacted during the incident. Please adapt to suit your business needs. We understand that this process reconciliation is fairly manual and time consuming, but we believe an important step in regaining 100% confidence in resolutions provided.

If you need any assistance with this review process or if you discover an issue, please create a support case in the Viewpoint Customer Portal and our Support team will assist you.

Thank you for attending our recent Webinar to discuss the incident, cause and status. If you were unable to attend, the recording is available now on the Support Portal here.

Should you need an RCA document for your records you can find the RCA on our Customer Support Portal at this link. Note, you will need to log into the Customer Portal to access the document.

For continued updates on this issue, visit the Viewpoint status website. We will also post an in-product update once the issue has been resolved.

Posted by Andrew Tucker

Andrew has worked in construction software since 1997, with increasing responsibility leading up to his current role as Viewpoint’s Product Manager for the Asia Pacific region. When he’s not finishing work on his hand-built home in the Hunter Valley, he’s helping contractors large and small implement ERP, project management, and field mobility software that allows them to grow their businesses exponentially.

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