Read on for more details on our Jobpac Release cadence and patching strategy, including communications around change.

Hi All,

Jobpac’s Major and Minor Release cadence, Patching and hotfix strategy have been reviewed, and we wanted to communicate the planned changes to you in this post. Going forward, we will work towards the following cadence. It is important to note that there can be changes along the way, and if there are, we will always communicate those changes with you.

Annual R1 Release (Target 3rd Weekend in March)

  • This will be a targeted Major Release, with some scheduled downtime.
  • A Major Release is defined as a Release with a larger number of new Features and will also include Bug Fixes as required that were not installed as part of a Hotfix.
  • You will be notified of the target Release date and scheduled downtime window, approximately 2-3 weeks before the Release in a Jobpac What’s New, in-product message. Links to the Release Notes and the Release Webinar Download will be provided as they become available in this blog post.
  • A Release Webinar will be hosted approximately 2 weeks before the Release, with invitations sent 1 -2 weeks before the event.
  • You will also be notified of the target Release date and scheduled downtime window, approximately 2 weeks before the Release on the System Service Status Page. Subscribe to the System Service Status Page here and receive emails to your inbox with every update.
  • A full set of Release Notes will be provided approximately 2 weeks before the Release and made available on the Support Portal.

Annual R2 Release (Target 3rd Weekend in May)

  • This will be a targeted Minor Release, with some scheduled downtime.
  • A Minor Release is defined as a Release with a smaller number of new Features and will also include Bug Fixes as required that were not installed as part of a Hotfix.
  • You will be notified of the target Release date and scheduled downtime window, approximately 2-3 weeks before the Release in a Jobpac What’s New, in-product message. Links to the Release Notes and the Release Webinar Download will be provided as they become available in this blog post.
  • A Release Webinar may or may not be hosted approximately 2 weeks before the Release, with invitations sent 1 -2 weeks before the event. The Minor Release Webinar will be dependent on the Release size and if there are any product updates we would like to share at the time.
  • You will also be notified of the target Release date and scheduled downtime window, approximately 2 weeks before the Release on the System Service Status Page. Subscribe to the System Service Status Page here and receive emails to your inbox with every update.
  • A full set of Release Notes will be provided approximately 2 weeks before the Release and made available on the Support Portal.

Annual R3 Release (Target 3rd Weekend in August)

  • This will be a targeted Major Release, with some scheduled downtime.
  • You will be notified of the target Release date and scheduled downtime window, approximately 2-3 weeks before the Release in a Jobpac What’s New, in-product message. Links to the Release Notes and the Release Webinar Download will be provided as they become available in this blog post.
  • A Release Webinar will be hosted approximately 2 weeks before the Release, with invitations sent 1 -2 weeks before the event.
  • You will also be notified of the target Release date and scheduled downtime window, approximately 2 weeks before the Release on the System Service Status Page. Subscribe to the System Service Status Page here and receive emails to your inbox with every update.
  • A full set of Release Notes will be provided approximately 2 weeks before the Release and made available on the Support Portal.

Annual R4 Release (Target 3rd Weekend in November)

  • This will be a targeted Major Release, with some scheduled downtime.
  • You will be notified of the target Release date and scheduled downtime window, approximately 2-3 weeks before the Release in a Jobpac What’s New, in-product message. Links to the Release Notes and the Release Webinar Download will be provided as they become available in this blog post.
  • A Release Webinar will be hosted approximately 2 weeks before the Release, with invitations sent 1 -2 weeks before the event.
  • You will also be notified of the target Release date and scheduled downtime window, approximately 2 weeks before the Release on the System Service Status Page. Subscribe to the System Service Status Page here and receive emails to your inbox with every update.
  • A full set of Release Notes will be provided approximately 2 weeks before the Release and made available on the Support Portal.

Hotfixes

  • A Hotfix is defined as a patch that needs to be installed between Releases for Issues that are impactful and can’t wait for a scheduled Major or Minor Release.
  • There should be no downtime unless it is essential.
  • We will update the System Service Status page with notes about the Hotfix and links to Issue numbers, both prior to, and after successful installation.
  • Subscribe to the System Service Status Page here and receive emails to your inbox with every update.

Blackout Periods

During the year we will have 4 patch installation Blackout periods during the months of December, January, June and July. Any patch installations during a Blackout period will need to follow an exception process.

Server Patching

Patches are applied to our underlying infrastructure typically on the last Sunday of each month. These patches encompass operating system and security updates. To ensure our customers are well-prepared, we provide notifications one week in advance, on the System Service Status page, for any planned infrastructure maintenance outage. Infrastructure maintenance will not take place on Jobpac Release weekends unless by exception. Subscribe to the System Service Status Page here and receive emails to your inbox with every update.

To conclude, a quick note on the upcoming May 18th Jobpac Release. This year, we did not proceed with our regular R1 Release in March, and as such, you will note that our upcoming Release in May will be our 2025-R1 Major Release.

We look forward to delivering continuous innovation to all our customers throughout 2025 as the Jobpac Roadmap rolls on.

Kind Regards

Andrew Tucker

Sr. Product Manager, Trimble APAC

Posted by Andrew Tucker

Andrew has worked in construction software since 1997, with increasing responsibility leading up to his current role as Viewpoint’s Product Manager for the Asia Pacific region. When he’s not finishing work on his hand-built home in the Hunter Valley, he’s helping contractors large and small implement ERP, project management, and field mobility software that allows them to grow their businesses exponentially.

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